BackerKit

Mistborn: House War

Created by Crafty Games

Mistborn: House War
43670e54997699f7c7c2946e77e63ef5 original
3,528 backers pledged $339,973.50 on Kickstarter

Have a question? Are you a retailer looking for wholesale pricing? Please send all inquiries to us at kickstarter@crafty-games.com

Raised in Kickstarter
$339,973.50 / 3,528 backers
Raised in BackerKit
$135,825.06 / 3,604 backers

Latest Updates from Our Project:

International Fulfillment Update (all shipping complete)
4 months ago – Tue, Jan 30, 2018 at 09:49:08 PM

Hello fellow denizens of the Final Empire!

We mentioned in the Comments last week that all base game packages - that is, all physical products except the Siege of Luthadel expansion - have shipped. Huzzah!

There are two reasons we held off posting a full update when we confirmed the last of the packages had gone out. 

1. We wanted to establish with our fulfillment partners when you can expect your packages to arrive. We'll cover this in more detail below.  

2. We wanted the greatest chance that tracking numbers would arrive before this update. Due to the processes employed by our international fulfillment partners, tracking numbers sometimes arrive after packages are shipped. 

PLEASE NOTE: Due to various restrictions, many international shipments cannot be tracked. This is unfortunate, but it also means that not having a tracking number is not an indication that something has gone wrong with your delivery.

How do I know if something has gone wrong with my delivery?

First, don't panic if you have not yet received your package. 

Grab your towel. It's gonna be OK.
Grab your towel. It's gonna be OK.

Please read the following and mark your calendar. If you have not received your package by the date listed below, THEN we ask that you contact our customer service team at directsales@crafty-games.com

Canada: By now all Canadian packages should have arrived. If yours has not, then something has gone wrong.

Australia: 09-Feb

Everywhere Else (including New Zealand): 23-Feb

This date is the earliest you should contact customer service about a missing package. Before that, the answer will almost certainly be "Let's wait until that date and see if the package arrives first."

What if my package has not arrived by the date above?

Email directsales@crafty-games.com. This email goes to everyone here at Crafty Games, but most importantly it goes to the folks at Gamerati, who are managing fulfillment for this campaign. Your contact will likely be Joey, and he can walk through the process with the international fulfillment partner sending your package to see what happened.

What if something is missing or damaged?

Email directsales@crafty-games.com. We are happy to replace any damaged or lost items. We do ask that you send pictures of any damaged items, as well the package they were shipped in. This helps us follow up with our fulfillment and shipping partners to reduce the chance of it happening again in the future.

Why the change from contacting our partners directly?

In previous updates we asked you to directly contact the partner shipping to your region. Now we are asking that all shipping, damage, lost item, and other customer service issues be sent to directsales@crafty-games.com

Shipping & damage issues have thankfully been rare, but as they've cropped up and backers have reached out across multiple channels it's become increasingly difficult to track what's been addressed and what hasn't. 

To ensure that all issues receive the simplest and most direct support, we've decided to centralize all customer service through one email address that reaches everyone. 

Gamerati is also heading up communication with our international partners, and so they're best positioned to resolve concerns as quickly and efficiently as possible.  

We apologize for the confusion on this. It's a byproduct of developing the system as we go, which is more the case with Kickstarter than with traditional projects. 

A reminder: Check your shipping box carefully.

Because multiple items are included in many packages, and because some of these items are small, please double-check your package for all contents before throwing away the box and packing material. For example, Retail Edition backers should look closely for the House Bylerum pack, which can easily shift around in transit.

I want to order more stuff but I live outside the United States.

Those of you living outside the U.S. and wanting to order accessories for your copy of Mistborn: House War, or in fact any of our products, will find that our webstore does not currently support international shipping. This is a temporary condition, but we won't be able to take those orders for a few weeks yet, perhaps a little longer. 

The process of fulfilling regular direct orders is very different than fulfilling a Kickstarter, and we didn't focus as much on that side of things until all pledge rewards were out the door. Now that they are, we're working with all three international partners to set up regular direct order fulfillment, and that process is not yet complete. We aren't comfortable taking new orders until it is.  

If you would like to be alerted when our webstore opens for regular international orders, please subscribe to our newsletter. We will likely be announcing that international orders are live in an upcoming email sent to the list.  

Subscribe to the Crafty Games newsletter
Subscribe to the Crafty Games newsletter

 

I love the game and want to tell everyone I can!

Thank you so much. You're awesome. There are many ways you can help get the word out...  

More than anything else, it's HUGELY helpful for our supporters to make their voices heard on BoardGameGeek. If you only have time to help out in one place, please make it BGG...  

Mistborn: House War on BoardGameGeek

You can also share your thoughts on Facebook, Twitter, or elsewhere. Be sure to tag us in your post! 

Crafty Games on Facebook

Crafty Games on Twitter

You can follow us here on Kickstarter to receive updates about any future campaigns we run...

Follow Crafty Games on Kickstarter

Finally, you can encourage your Friendly Local Game Store to stock Mistborn: House War, the Mistborn Adventure Game, Mistborn Allomancy Dice, or any of our other products, all of which you can find here...  

Crafty Games Catalog

Our games are offered worldwide and we're happy to help match stores with a local distributor. Any stores or distributors wanting information about our games can email us at marketing@crafty-games.com.

What's Next?

Now that the campaign is fully shipped and remaining issues will be handled one-on-one, we will be posting updates less frequently for a while. We will post when the card creator is ready for backer review, and then as Siege of Luthadel reaches certain important milestones. 

Siege updates won't start for a few months at least, so please forgive us if things go quiet here through the spring and early summer. We need to hunker down and focus on the end run for Siege, and most of that isn't anything that's fit for public consumption.

Thank you again for all your support! We couldn't ask for a more awesome tribe of backers! Stay Crafty!

--
Alex, Ed, Joey, & Pat
Crafty Games

International Fulfillment Update (packages are going out this week and next!)
5 months ago – Tue, Jan 09, 2018 at 10:07:56 PM

Hey everyone!

To quote our favorite alcoholic, chain-smoking robot, "We're back, baby!"

I see boxes, boxes everywhere!
I see boxes, boxes everywhere!

Christmas and New Years were a wecome break for everyone, and we came back recharged and ready to go. Our highest priority this year, obviously, is delivering the remainder of Mistborn: House War!

We've heard back from both AetherWorks & Happyshops with updates on the remainder of fulfillment. This is Rumor Control. Here are the Facts.

AetherWorks (Australia & New Zealand)

Here's what we've been told by AetherWorks just this morning...  

"We are anticipating that we will start processing and shipping next week. We will send an email to the backers to let them know we are handling the project, and will post updates on our Facebook page as it proceeds.

"When packages start sending, Australian backers will get a tracking number sent automatically from the AusPost system when the parcel is logged into their system and ready for pickup.

"New Zealand backers have to be sent out manually, so there will be a delay of a day or two at the most for them getting the alert.

"We send out the parcels as they are prepared, so there should be a flow of parcels going out. We don’t package them up and save them all to go out in one giant shipment."

Happyshops (Everywhere Else)

We've been corresponding with Happyshops since their return yesterday and they have also explained what we should expect. Like AetherWorks, Happyshops will be sending out the packages as they're ready, so don't fret if you don't see a tracking number immediately. You will be emailed with a tracking number as your pledge rewards are sent out. Packages are going out every day until everything is sent.

Happyshops also alerted us to a small mistake they made with the first 14 packages. In those cases no replacement punchboards were included in the shipment. Happyshops has already corrected the mistake and sent out a second package to each affected backer, so if you're one of these folks you will receive two packages (and two tracking numbers) instead of one.

Whitelisting Email Addresses

If your pledge rewards are being fulfilled by Happyshops, please whitelist the following email address to make sure your tracking number doesn't wind up in your spam folder.

fulfillment@happyshops.com

We have asked AetherWorks for the same but we didn't want to delay this update, so we will post their fulfillment email address in the Comments below when we receive it. Please check back in the next couple days so you can whitelist the AW address before they start sending out packages. 

Or you can just whitelist everything from "*@aetherworks.com.au" or "*@happyshops.com". That works, too. :)

The Next Update

Barring any unexpected information we need to get out to everyone, the next update will probably let you know that all packages have gone out from both fulfillment partners. Hopefully by then we will also be able to provide a worst case scenario delivery date, for those of you in locations where packages take the longest to arrive.

We'll pad this date by a little to allow for shipping weirdness and the result will be the cut-off point at which - if you do not yet have your pledge rewards - it's time to follow up and see what happened.

Check Your Shipping Box Carefully

Because multiple items are included in many packages, and because some of these items are small, please double-check your package for all contents before throwing away the box and packing material. For example, Retail Edition backers should look closely for the House Bylerum pack, which can easily shift around in transit.

Reporting an Issue

As always, if anything is missing or damaged when you receive your pledge rewards, please email us at kickstarter@crafty-games.com. Please include pictures of any damage to your items and the packaging. We are happy to provide replacement parts for any missing or damaged components. 

Help Us Get the Word Out!

We cannot thank you enough. Without each of you we never could have made this project a reality, and now - because of you - Mistborn: House War is out there on game tables and in game stores all over the world. It's incredible what can happen when 3,500 people have a singular vision for something. We're humbled and awed by your faith, generosity, and support in realizing our vision for this game.

If you're as excited about this project coming to life as we are, we encourage you to share your thoughts with the world. There are many places you can do this...  

More than anything else, it's HUGELY helpful for our supporters to make their voices heard on BoardGameGeek. If you only have time to help out in one place, please make it BGG...

Mistborn: House War on BoardGameGeek

You can also share your thoughts on Facebook, Twitter, or elsewhere. Be sure to tag us in your post! 

Crafty Games on Facebook

Crafty Games on Twitter

You can follow us here on Kickstarter, or subscribe to our newsletter, to receive updates on this game and our entire catalog.

Follow Crafty Games on Kickstarter

Subscribe to the Crafty Games Newsletter

Finally, you can encourage your Friendly Local Game Store to stock Mistborn: House War, the Mistborn Adventure Game, Mistborn Allomancy Dice, or any of our other products, all of which you can find here... 

Crafty Games Catalog

Our games are offered worldwide and we're happy to help match stores with a local distributor. Any stores or distributors wanting information about our games can email us at marketing@crafty-games.com

And with that, we'll leave you with a little holiday kindness we received over the break. Enjoy!

Sprites & Dice Reviews Mistborn: House War

Once more, thank you all again for everything! It's a treasure to count you all as part of the Crafty Games family.

Happy New Year!

--
Alex, Ed, & Pat
Crafty Games

International Fulfillment Update (email incoming for many of you)
5 months ago – Wed, Dec 20, 2017 at 02:51:24 PM

Hello everyone,

We're in the last week before Christmas break and we've just heard back from both AetherWorks & Happyshops with more information about their fulfillment schedules.

AetherWorks: Amazingly, the Australian / New Zealand freight has already cleared customs and arrived at the AW warehouse. This is fantastic news, though we're afraid it doesn't change the fulfillment schedule very much. AetherWorks isn't back from their holiday break until 08-Jan, and we're told they expect to begin fulfillment shortly after that. We'll keep on the case, and follow up with you as soon as we know more.

Happyshops: We're told Happyshops has begun the fulfillment process, and we've heard from some of you that email has arrived indicating you're in the queue to receive your games. Our view of this process is limited, but we expect that most if not all of you should be receiving similar email in the next week or so. We fully expect the holiday to interrupt this process at some point, but for now we're crossing our fingers that all the packages will go out before that happens.

A reminder - the Siege of Luthadel expansion will *NOT* be included in this shipping wave. That release is still in development and not expected to ship until late 2018.

Thank you once again for all your support!

Alex, Ed, & Pat
Crafty Games

International Fulfillment Update (with ship tracking)
6 months ago – Fri, Dec 01, 2017 at 06:26:57 PM

Hey everyone!  

It's been a little bit since our last full update. We've been keeping everyone apprised in the Comments section, but we've held off posting a full update until we had concrete data on all fronts. We have as much info as we're going to get for the moment, so here we go! 

USA & Canada: If you live in one of these two territories you should already have your pledge rewards. If you do not, then something has gone wrong and we need to follow up. If that's the case, please email us at kickstarter@crafty-games.com and we'll do our best to figure out what happened and deliver your goods. 

Australia & New Zealand: The freight is on its way to AetherWorks! We're told it should arrive by 26-Dec, after which there will probably be 1-2 weeks of prep before backer packages go out (possibly 3 weeks when you factor in the Christmas holiday). We will update you with more information as we have it, but it's unlikely we will know more until early January. In the meantime, if you would like to follow the ship's voyage, here are some links! 

Everywhere Else: We expected the Happyshops freight to be on the water just now but as we mentioned in the Comments section we were able to secure an AIR FREIGHT solution instead! As a result, the Happyshops stock has already cleared customs, weeks ahead of our expectations when we posted the last update. 

Happyshops is currently prepping for backer fulfillment across the many countries it's handling, and we hope to hear back from them within the next week or so with a shipping schedule. Happyshops is very, very busy right now with multiple projects going at once, but they assure us they'll begin sending packages as soon as they possibly can.

As always, we appreciate every bit of your continued support through this process. It's taken a lot longer than it should have on some fronts, and we know the wait is frustrating. We've done everything we can to speed things up - and in some cases that's paid off handsomely (the air freight solution, for example). We will continue to push as hard as we can until everyone has their games. 

Thank you one and all, and happy holidays!

--
Alex, Ed, & Pat
Crafty Games

Repack complete, international freight leaving the U.S. very soon
7 months ago – Tue, Oct 24, 2017 at 01:40:07 AM

Hello everyone, 

Brief update today with nothing but good news! 

Just as we estimated in our last update, the repack was completed in 3 weeks. In fact, it was completed and Gamerati confirmed their spot check for accuracy this past Thursday, so we were done 1 full day ahead of schedule. 

This is fantastic as it means we are now prepping pallets for AetherWorks, Happyshops, and Starlit Citadel. As soon as these pallets are en route to their destinations we should be able to get semi-reliable estimates on the rest of the international fulfillment process. Yes, there's still the chance of a storm at sea or some other element throwing things off, but the steps from that point to getting the games in your hands are far more predictable than the ones we've had to take these last couple months. 

We will send out another update as soon as we have those reliable estimates. In the meantime, if you are an international backer and have moved or otherwise changed your address in the last year, now is the time to contact us (at kickstarter@crafty-games.com). We are very close to finalizing all the fulfillment information for our international partners. 

Meanwhile, replacement punchboards have been sent to every backer in the U.S. Customers who bought the game at Gen Con are being sent their replacemnent punchboards this week, along with U.S. retail backers (well ahead of the actual street date, we might add). If anyone in the U.S. has not received their punchboards or repacked games by the end of October, you should feel free to contact us at kickstarter@crafty-games.com so we can pin down what's happened with your package. 

We are currently working with distribution and retailers to pin down a revised street date for the game. It's still a little ways off, so U.S. retail backers should have plenty of time with their pledge rewards before the rest of the market receives their copies.

Finally, we have more awesome news from our friends at Shire Post Mint. They've put together special packs of Era 1 Clips to replace the Money tokens in Mistborn: House War! If bartering with actual metal coins sounds fun to you (and why wouldn't it?), head over to this update and check out their offer. Enjoy! 

Bronze Clips of The Final Empire
Bronze Clips of The Final Empire

 

That's all for now. The next update should include those semi-reliable ETAs for international fulfillment, and hopefully also an update for our U.S. retail backers.

Thank you all for supporting us through this unexpectedly complex fulfillment period. It looks like the final pieces of the puzzle are coming together at lasts. 

Cheers,  

--
Alex, Ed, & Pat
Crafty Games