Repack complete, international freight leaving the U.S. very soon
26 days ago
– Tue, Oct 24, 2017 at 01:40:07 AM
Brief update today with nothing but good news!
Just as we estimated in our last update, the repack was completed in 3 weeks. In fact, it was completed and Gamerati confirmed their spot check for accuracy this past Thursday, so we were done 1 full day ahead of schedule.
This is fantastic as it means we are now prepping pallets for AetherWorks, Happyshops, and Starlit Citadel. As soon as these pallets are en route to their destinations we should be able to get semi-reliable estimates on the rest of the international fulfillment process. Yes, there's still the chance of a storm at sea or some other element throwing things off, but the steps from that point to getting the games in your hands are far more predictable than the ones we've had to take these last couple months.
We will send out another update as soon as we have those reliable estimates. In the meantime, if you are an international backer and have moved or otherwise changed your address in the last year, now is the time to contact us (at email@example.com). We are very close to finalizing all the fulfillment information for our international partners.
Meanwhile, replacement punchboards have been sent to every backer in the U.S. Customers who bought the game at Gen Con are being sent their replacemnent punchboards this week, along with U.S. retail backers (well ahead of the actual street date, we might add). If anyone in the U.S. has not received their punchboards or repacked games by the end of October, you should feel free to contact us at firstname.lastname@example.org so we can pin down what's happened with your package.
We are currently working with distribution and retailers to pin down a revised street date for the game. It's still a little ways off, so U.S. retail backers should have plenty of time with their pledge rewards before the rest of the market receives their copies.
Finally, we have more awesome news from our friends at Shire Post Mint. They've put together special packs of Era 1 Clips to replace the Money tokens in Mistborn: House War! If bartering with actual metal coins sounds fun to you (and why wouldn't it?), head over to this update and check out their offer. Enjoy!
That's all for now. The next update should include those semi-reliable ETAs for international fulfillment, and hopefully also an update for our U.S. retail backers.
Thank you all for supporting us through this unexpectedly complex fulfillment period. It looks like the final pieces of the puzzle are coming together at lasts.
-- Alex, Ed, & Pat Crafty Games
Updates, updates, and more updates (and a plug)
about 2 months ago
– Sat, Sep 30, 2017 at 05:59:05 PM
It's been about 5 weeks since our last update. Apologies for that, but as we've said several times in the Comments section we didn't have a great deal to report during that time. We do now, so let's get straight to the news!
U.S. Fulfillment Update
Note: The following does NOT apply to U.S. retail backers. For more about retail fulfillment, see the U.S. Retail Fulfillment Update section below.
As of the last update, we had completed Wave 1 of U.S. fulfillment. We are happy to report that we are now well past Waves 2 & 3 as well. RPG books due to U.S. backers are also shipped, and that means that every U.S. pledge reward we can fulfill should already have arrived.
There are still several dozen outstanding pledge rewards in the U.S. - all for backers whose shipping payments failed, or for backers who never filled out their pledge manager survey. If you are a U.S. backer and have not yet received your rewards, you probably fall into one of these two categories and should contact us at email@example.com.
Replacement Punchboard Update
As we mentioned in this update, two of the three punchboards in the game were misprinted. We ordered replacements for those and we are extremely happy to report that they have arrived, and they look great!
We will be shipping replacement punchboards to everyone who already has the game in the next week!
U.S Retail Fulfillment Update
Meanwhile, every remaining copy of the Mistborn: House War Retail Edition is being repacked with the correct punchboards, then resealed so they're store-ready copies. This process should take around 2 weeks, though that's just an estimate and it's possible it's a bit low.
Regardless, once the Retail Editions are repacked we'll be able to fulfill all U.S. retail pledge rewards. This is also the last piece of the puzzle for international fulfillment. Speaking of which...
International Fulfillment Update
Understandably, the question we're asked most right now is when we'll be fulfilling pledge rewards for everyone overseas. It's a fair question, but it's also been a very difficult question to answer definitively. This is because of all the variables at every step of the process.
We have the replacement punchboards in now, and the necessary RPG inventory has arrived from the Studio 2 warehouse. Once we receive the repacked Retail Editions, we can arrange freight to Germany (for Happyshops), to Australia (for AetherWorks), and to Canada (for Starlit Citadel).
The Canadian shipment should go pretty quickly as our warehouse is in the Pacific Northwest. It's just a matter of driving the freight across the border. Customs is still in the mix, but any delay on this front should be negligible.
The German & Australian shipments are both sea freight, which is slow. We need to pessimistically plan for 4 to 6 weeks, and the Australian shipment could potentially take up to 2 months. Yes, it could be much faster, but we can't guarantee it.
The good news is that by the time the stock arrives to Happyshops & AetherWorks everything should be prepped for a quick turnaround. By then we'll have all their questions answered and everything should be in place for a smooth fulfillment period in each region.
We should have freight estimates back in time for our next update. More than likely that update will be posted right after we receive the repacked Retail Editions. With luck, most of the unknowns will be known by then and we'll be able to offer semi-reliable ETAs for everyone across the rest of the world.
Without the benefit of these estimates, here's what we currently estimate...
Canada: Late October, early November
Europe: Late November
Rest of World: December
We will tighten up this schedule as soon as we possibly can. We should have more details around the third week of October, or sooner if the repacking process goes quickly.
Last but certainly not least, our friends at Shire Post Mint have launched a Kickstarter for a series of gorgeous collectible Mistborn coins. They're making boxings and clips for both eras of the Mistborn storyline, all hand-engraved in brass and copper, and add-ons include collector's display boxes and lovely leather bags. It's a truly amazing campaign, and we highly recommend you check it out!
That about does it for now. Again, you can expect to hear from us right after we receive the repacked Retail Editions, so probably around the third week of October. We may post sooner if we have concrete data before then.
Thank you all for your patience and continued support through this process. We are so fortunate to have such wonderful backers for this campaign.
Until next time,
Alex, Ed & Pat
[US Backers] Board Game Final Pick-Up Complete
3 months ago
– Mon, Aug 21, 2017 at 09:14:50 PM
About 300 packages were picked up Saturday morning.
The rest were picked up earlier today.
Emails with tracking links will go out for USPS shipments later this evening.
How to Fail at Business and Still Make a Really Great Game
3 months ago
– Tue, Aug 15, 2017 at 09:54:08 PM
If you’re a retail backer, read this and then go check out the retail-focused update HERE.
Well, it’s been a wild, sometimes harrowing, and always illuminating ride, and we’re very nearly at our destination now. This past Saturday, we closed the pledge manager and locked down all pledge rewards that will go out in the first wave of shipping. There are still 175 errors in the system but for now we can’t address them because it’s time to fulfill the campaign. Mostly.
Allow us to explain. Those of you who follow us on social media or pay attention to the Comments section may recall seeing this video…
This was and still is a joyous moment for us. It’s the realization of a dream we’ve had since we first acquired the Mistborn license several years ago. You can see the excitement in Alex’s body language. He’s genuinely stoked for this, as we all are. Unfortunately, not quite everything has gone according to plan.
Once we cracked the game open to admire Liya’s incredible handiwork, we realized there are two issues…
The shrink wrap is extremely thin and flimsy. We don’t think it will hold up to casual handling in a retail store, and we knew from the moment we saw it that we had to do something before the game went out to distribution.
The bigger issue, however, is that two of the game’s three punchboards are misprinted. The score tokens have the Favor & Disgrace numbers printed on both sides, meaning scores aren’t quite so secret anymore. The game is perfectly playable by hiding the tokens under something, like one of the unused House sheets you can flip over for the turn reference.
Now, we could let this slide. In fact, many people we mentioned it to yesterday said that we should let it slide, including some people we trust in the gaming industry. Given the huge expense of fixing this problem, it makes good business sense to release the game as is and address individual customer service issues as they come up.
Crafty Games is not that company. We aren’t comfortable releasing something we consider less than perfect, and so we won’t. We’re going to fix both of these issues for everyone, at absolutely no cost to any of you.
United States Backers
We agonized over how to get everyone the replacement punchboards. Business wisdom dictates that rather than take on the massive expense of shipping the boards separately, we should hold everyone’s orders back until we have the boards in hand. That’s a very difficult call to make when your game is already four months late to your loyal supporters, however, and in this case there’s an additional wrinkle: Gen Con.
We explain more about our plans for Gen Con below, but the upshot is that since we will have a very, very small quantity of the game at the show, we simply cannot delay fulfillment to U.S. backers (two-thirds of the support for this campaign).
As a result, and because the game is perfectly playable as is, we are sticking to our fulfillment plan for the United States. All pledge rewards due to non-retail U.S. backers will begin shipping this week. We expect that most if not all of these rewards will be in the mail by this weekend.
When we receive the replacement punchboards — which are currently expected sometime in the first half of September — we will send them in a second shipment to each U.S. backer. This second shipment will be sent at no cost to you.
In case you missed the link at the top of this update, please go HERE for more information about retail pledges.
All Other Backers
The factory is expecting to have the replacement punchboards ready by the end of August, and we’re expecting to receive them in the first half of September. If this schedule holds, we may not see any delay at all with international shipments. We weren’t going to be ready to ship to international backers for another 4 to 6 weeks anyway because all the freight has to be redirected to new warehouses.
We will keep everyone posted on this process, and post an update if it looks like we’re going to have to push international fulfillment back at all. At worst, we might have to delay a week or two, but we’ll have to see.
So That Happened. What Else Ya Got?
Beyond suddenly spending an insane amount of money to fix a problem we all missed (literally everyone missed the file problem that caused this misprint — the developer, the graphic designer, a horde of proofreaders, everyone at Dragonsteel, our editor… sigh), and losing time because of another problem (the shrink isn’t our fault, and we’re attending to that), there’s plenty of good news this week!
Pledge Manger Closed; First Wave Shipping Locked
As promised, we closed the pledge manager this past Saturday. This was a necessary step in finalizing all the data for U.S. deliveries so our warehouse could start processing those rewards. Boxes are now being packed and labels are now being printed, and soon all U.S. backers will be jockeying for the Lord Ruler’s limited Favor.
What does this mean for you?
There is now no way to adjust your pledge page on BackerKit.
Any U.S. backer whose pledge page does not read “Ready to Ship” will not receive their rewards in the first wave of U.S. shipping. The second wave should begin within 2 to 3 weeks after the first is completed, but it depends on a variety of factors we can’t quite predict yet.
We apologize for this, but it’s necessary to ensure a smooth process for everyone who already completed their surveys and paid for shipping.
If you missed the deadline, you can still include your pledge rewards in a future shipping wave. Anyone living outside the U.S. and wanting to update their shipping address can still do so. In both cases, and for any other pledge-related inquiries, please email us at firstname.lastname@example.org.
Please Note: Alex & Patrick are out of town for the next week at Gen Con 50. Because of this, any questions requiring their attention will have to wait until they return. Speaking of Gen Con…
Mistborn: House War at Gen Con
We didn’t honestly expect it to be possible to bring Mistborn: House War to the 50th anniversary of the Best Four Days in Gaming. We hoped we could, of course, but it always seemed unlikely — and we were always more concerned with getting the game out to all of you.
As the games were being loaded onto a boat in China, we ran some numbers and determined that the high cost of air-shipping a small quantity to Indianapolis was justified by the momentous anniversary and the promotional benefit of getting the game in the hands of so many reviewers, bloggers, and alpha gamers. Of course, we would have rethought this if we knew about the punchboard and shrink wrap issues, but in that case we wouldn’t have loaded the games onto a boat in the first place, and you know what they say about hindsight.
The number of copies we have for the show is extremely limited, and we sadly cannot arrange for backers to pick up their pledge rewards in Indianapolis. There’s no practical way to track convention pickups, and we’re dedicating every penny we make this year at Gen Con (and more) to address the issues above and bring you the very best version of Mistborn: House War we possibly can. That said, if you’re at the show we do hope you’ll stop by and say hello. We’d love to meet as many of our lovely backers as we can.
Alloy of Law: Masks of the Past
This new book for the Mistborn Adventure Game released last Tuesday. It covers the second and third novels in the expanding Alloy of Law era, and brings new game options to your table in this exciting period.
By now everyone due a digital edition of Masks should have one, provided your pledge page reads “Ready to Ship.” If you’re in this group and don’t have your copy, please email us at email@example.com.
Physical books are printed and a large number of them are making their way to the U.S. warehouse this week. Pledge rewards for All-In backers and those who added Masks as an add-on will be sent out as soon as these books arrive.
Toward the end of this month or the beginning of September, we’ll send out an after-action update about U.S. fulfillment. Hopefully this update will be short, indicating that things went well.
Alex also has a miniature care & maintenance video planned, which will show some of our backers new to PVC figure ownership how to spruce up their beautiful Kelsier and Inquisitor models.
We will continue to keep you posted on the punchboard reprint as we have news, and we’ll report on fulfillment in Canada, Europe, the Antipodes, and elsewhere as we near those shipment waves. Eventually we’ll release info about the Siege of Luthadel expansion, though we still have months of development ahead of us before that.
Thank you again, so much, for all your support, advice, and collaboration over this past year. It’s been an amazing experience for us, and none of it would have been possible without you.
Alex, Ed & Pat
PLEASE READ: 325 pledges have errors. Deadline to resolve these issues is FRIDAY.
3 months ago
– Wed, Aug 09, 2017 at 12:27:02 AM
Yesterday we began the process of closing the Mistborn: House War pledge manager. This process is proving difficult and tedious for a variety of reasons, and will wind up taking most of this week. Most important for you, 325 of your pledges are showing errors right now.
162 of you have either never answered your BackerKit survey, did not complete your BackerKit survey, or have submitted incomplete or inaccurate information.
163 of your credit cards have declined the shipping charge. We figure many of these are expired cards because the pledge manager was open for an extended period.
In all cases, these errors will prevent us from fulfilling your order.
As we work through the process of closing the pledge manager, BackerKit automatically generates email to the addresses used on Kickstarter. These emails try to identify the issue, and we are seeing some traction from this. However, the large number of outstanding errors indicates to us that many of these emails may not be reaching the affected backers, or that something else is going wrong.
To hopefully solve the majority of these issues, Ed & Pat will be sending out a single email to each affected backer. To make sure you see these emails, please add the following to your email address books and whitelists.
Everyone should do this, just in case, as it will also help us during fulfillment to solve any shipping issues.
These emails from Ed & Pat will be going out in batches through Friday. After that we're going to have to let remaining issues sit while we commence fulfillment.
Please keep an eye on your spam folders in this time, just in case our email winds up there. If you're at all unsure whether you have submitted all necessary information and paid for shipping, it would be a very good idea to double-check your pledge page now. You can do that HERE or HERE.
Any backers whose information is not 100% complete and up to date by Friday will be held off for the second or a later wave of fulfillment.
It is now too late to request refunds.
If you run into any trouble accessing the pledge manager, or have any other questions, please email firstname.lastname@example.org.
This is the ONLY email address you should use to contact us about your pledge! Alex & Pat are prepping to travel to Gen Con in Indianapolis next week, and any email sent to other email addresses may be missed in the chaos leading up to the show. Specifically, email to email@example.com will largely be ignored all of next week because Ed does not receive email from that address.
Thank you for working with us to make this as smooth a fulfillment period as possible.