International Fulfillment Update (packages are going out this week and next!)
8 days ago
– Tue, Jan 09, 2018 at 10:07:56 PM
To quote our favorite alcoholic, chain-smoking robot, "We're back, baby!"
Christmas and New Years were a wecome break for everyone, and we came back recharged and ready to go. Our highest priority this year, obviously, is delivering the remainder of Mistborn: House War!
We've heard back from both AetherWorks & Happyshops with updates on the remainder of fulfillment. This is Rumor Control. Here are the Facts.
AetherWorks (Australia & New Zealand)
Here's what we've been told by AetherWorks just this morning...
"We are anticipating that we will start processing and shipping next week. We will send an email to the backers to let them know we are handling the project, and will post updates on our Facebook page as it proceeds.
"When packages start sending, Australian backers will get a tracking number sent automatically from the AusPost system when the parcel is logged into their system and ready for pickup.
"New Zealand backers have to be sent out manually, so there will be a delay of a day or two at the most for them getting the alert.
"We send out the parcels as they are prepared, so there should be a flow of parcels going out. We don’t package them up and save them all to go out in one giant shipment."
Happyshops (Everywhere Else)
We've been corresponding with Happyshops since their return yesterday and they have also explained what we should expect. Like AetherWorks, Happyshops will be sending out the packages as they're ready, so don't fret if you don't see a tracking number immediately. You will be emailed with a tracking number as your pledge rewards are sent out. Packages are going out every day until everything is sent.
Happyshops also alerted us to a small mistake they made with the first 14 packages. In those cases no replacement punchboards were included in the shipment. Happyshops has already corrected the mistake and sent out a second package to each affected backer, so if you're one of these folks you will receive two packages (and two tracking numbers) instead of one.
Whitelisting Email Addresses
If your pledge rewards are being fulfilled by Happyshops, please whitelist the following email address to make sure your tracking number doesn't wind up in your spam folder.
We have asked AetherWorks for the same but we didn't want to delay this update, so we will post their fulfillment email address in the Comments below when we receive it. Please check back in the next couple days so you can whitelist the AW address before they start sending out packages.
Or you can just whitelist everything from "*@aetherworks.com.au" or "*@happyshops.com". That works, too. :)
The Next Update
Barring any unexpected information we need to get out to everyone, the next update will probably let you know that all packages have gone out from both fulfillment partners. Hopefully by then we will also be able to provide a worst case scenario delivery date, for those of you in locations where packages take the longest to arrive.
We'll pad this date by a little to allow for shipping weirdness and the result will be the cut-off point at which - if you do not yet have your pledge rewards - it's time to follow up and see what happened.
Check Your Shipping Box Carefully
Because multiple items are included in many packages, and because some of these items are small, please double-check your package for all contents before throwing away the box and packing material. For example, Retail Edition backers should look closely for the House Bylerum pack, which can easily shift around in transit.
Reporting an Issue
As always, if anything is missing or damaged when you receive your pledge rewards, please email us at email@example.com. Please include pictures of any damage to your items and the packaging. We are happy to provide replacement parts for any missing or damaged components.
Help Us Get the Word Out!
We cannot thank you enough. Without each of you we never could have made this project a reality, and now - because of you - Mistborn: House War is out there on game tables and in game stores all over the world. It's incredible what can happen when 3,500 people have a singular vision for something. We're humbled and awed by your faith, generosity, and support in realizing our vision for this game.
If you're as excited about this project coming to life as we are, we encourage you to share your thoughts with the world. There are many places you can do this...
More than anything else, it's HUGELY helpful for our supporters to make their voices heard on BoardGameGeek. If you only have time to help out in one place, please make it BGG...
Finally, you can encourage your Friendly Local Game Store to stock Mistborn: House War, the Mistborn Adventure Game, Mistborn Allomancy Dice, or any of our other products, all of which you can find here...
Our games are offered worldwide and we're happy to help match stores with a local distributor. Any stores or distributors wanting information about our games can email us at firstname.lastname@example.org.
And with that, we'll leave you with a little holiday kindness we received over the break. Enjoy!
Once more, thank you all again for everything! It's a treasure to count you all as part of the Crafty Games family.
Happy New Year!
-- Alex, Ed, & Pat Crafty Games
International Fulfillment Update (email incoming for many of you)
29 days ago
– Wed, Dec 20, 2017 at 02:51:24 PM
We're in the last week before Christmas break and we've just heard back from both AetherWorks & Happyshops with more information about their fulfillment schedules.
AetherWorks: Amazingly, the Australian / New Zealand freight has already cleared customs and arrived at the AW warehouse. This is fantastic news, though we're afraid it doesn't change the fulfillment schedule very much. AetherWorks isn't back from their holiday break until 08-Jan, and we're told they expect to begin fulfillment shortly after that. We'll keep on the case, and follow up with you as soon as we know more.
Happyshops: We're told Happyshops has begun the fulfillment process, and we've heard from some of you that email has arrived indicating you're in the queue to receive your games. Our view of this process is limited, but we expect that most if not all of you should be receiving similar email in the next week or so. We fully expect the holiday to interrupt this process at some point, but for now we're crossing our fingers that all the packages will go out before that happens.
A reminder - the Siege of Luthadel expansion will *NOT* be included in this shipping wave. That release is still in development and not expected to ship until late 2018.
Thank you once again for all your support!
Alex, Ed, & Pat Crafty Games
International Fulfillment Update (with ship tracking)
about 2 months ago
– Fri, Dec 01, 2017 at 06:26:57 PM
It's been a little bit since our last full update. We've been keeping everyone apprised in the Comments section, but we've held off posting a full update until we had concrete data on all fronts. We have as much info as we're going to get for the moment, so here we go!
USA & Canada: If you live in one of these two territories you should already have your pledge rewards. If you do not, then something has gone wrong and we need to follow up. If that's the case, please email us at email@example.com and we'll do our best to figure out what happened and deliver your goods.
Australia & New Zealand: The freight is on its way to AetherWorks! We're told it should arrive by 26-Dec, after which there will probably be 1-2 weeks of prep before backer packages go out (possibly 3 weeks when you factor in the Christmas holiday). We will update you with more information as we have it, but it's unlikely we will know more until early January. In the meantime, if you would like to follow the ship's voyage, here are some links!
Everywhere Else: We expected the Happyshops freight to be on the water just now but as we mentioned in the Comments section we were able to secure an AIR FREIGHT solution instead! As a result, the Happyshops stock has already cleared customs, weeks ahead of our expectations when we posted the last update.
Happyshops is currently prepping for backer fulfillment across the many countries it's handling, and we hope to hear back from them within the next week or so with a shipping schedule. Happyshops is very, very busy right now with multiple projects going at once, but they assure us they'll begin sending packages as soon as they possibly can.
As always, we appreciate every bit of your continued support through this process. It's taken a lot longer than it should have on some fronts, and we know the wait is frustrating. We've done everything we can to speed things up - and in some cases that's paid off handsomely (the air freight solution, for example). We will continue to push as hard as we can until everyone has their games.
Thank you one and all, and happy holidays!
-- Alex, Ed, & Pat Crafty Games
Repack complete, international freight leaving the U.S. very soon
3 months ago
– Tue, Oct 24, 2017 at 01:40:07 AM
Brief update today with nothing but good news!
Just as we estimated in our last update, the repack was completed in 3 weeks. In fact, it was completed and Gamerati confirmed their spot check for accuracy this past Thursday, so we were done 1 full day ahead of schedule.
This is fantastic as it means we are now prepping pallets for AetherWorks, Happyshops, and Starlit Citadel. As soon as these pallets are en route to their destinations we should be able to get semi-reliable estimates on the rest of the international fulfillment process. Yes, there's still the chance of a storm at sea or some other element throwing things off, but the steps from that point to getting the games in your hands are far more predictable than the ones we've had to take these last couple months.
We will send out another update as soon as we have those reliable estimates. In the meantime, if you are an international backer and have moved or otherwise changed your address in the last year, now is the time to contact us (at firstname.lastname@example.org). We are very close to finalizing all the fulfillment information for our international partners.
Meanwhile, replacement punchboards have been sent to every backer in the U.S. Customers who bought the game at Gen Con are being sent their replacemnent punchboards this week, along with U.S. retail backers (well ahead of the actual street date, we might add). If anyone in the U.S. has not received their punchboards or repacked games by the end of October, you should feel free to contact us at email@example.com so we can pin down what's happened with your package.
We are currently working with distribution and retailers to pin down a revised street date for the game. It's still a little ways off, so U.S. retail backers should have plenty of time with their pledge rewards before the rest of the market receives their copies.
Finally, we have more awesome news from our friends at Shire Post Mint. They've put together special packs of Era 1 Clips to replace the Money tokens in Mistborn: House War! If bartering with actual metal coins sounds fun to you (and why wouldn't it?), head over to this update and check out their offer. Enjoy!
That's all for now. The next update should include those semi-reliable ETAs for international fulfillment, and hopefully also an update for our U.S. retail backers.
Thank you all for supporting us through this unexpectedly complex fulfillment period. It looks like the final pieces of the puzzle are coming together at lasts.
-- Alex, Ed, & Pat Crafty Games
Updates, updates, and more updates (and a plug)
4 months ago
– Sat, Sep 30, 2017 at 05:59:05 PM
It's been about 5 weeks since our last update. Apologies for that, but as we've said several times in the Comments section we didn't have a great deal to report during that time. We do now, so let's get straight to the news!
U.S. Fulfillment Update
Note: The following does NOT apply to U.S. retail backers. For more about retail fulfillment, see the U.S. Retail Fulfillment Update section below.
As of the last update, we had completed Wave 1 of U.S. fulfillment. We are happy to report that we are now well past Waves 2 & 3 as well. RPG books due to U.S. backers are also shipped, and that means that every U.S. pledge reward we can fulfill should already have arrived.
There are still several dozen outstanding pledge rewards in the U.S. - all for backers whose shipping payments failed, or for backers who never filled out their pledge manager survey. If you are a U.S. backer and have not yet received your rewards, you probably fall into one of these two categories and should contact us at firstname.lastname@example.org.
Replacement Punchboard Update
As we mentioned in this update, two of the three punchboards in the game were misprinted. We ordered replacements for those and we are extremely happy to report that they have arrived, and they look great!
We will be shipping replacement punchboards to everyone who already has the game in the next week!
U.S Retail Fulfillment Update
Meanwhile, every remaining copy of the Mistborn: House War Retail Edition is being repacked with the correct punchboards, then resealed so they're store-ready copies. This process should take around 2 weeks, though that's just an estimate and it's possible it's a bit low.
Regardless, once the Retail Editions are repacked we'll be able to fulfill all U.S. retail pledge rewards. This is also the last piece of the puzzle for international fulfillment. Speaking of which...
International Fulfillment Update
Understandably, the question we're asked most right now is when we'll be fulfilling pledge rewards for everyone overseas. It's a fair question, but it's also been a very difficult question to answer definitively. This is because of all the variables at every step of the process.
We have the replacement punchboards in now, and the necessary RPG inventory has arrived from the Studio 2 warehouse. Once we receive the repacked Retail Editions, we can arrange freight to Germany (for Happyshops), to Australia (for AetherWorks), and to Canada (for Starlit Citadel).
The Canadian shipment should go pretty quickly as our warehouse is in the Pacific Northwest. It's just a matter of driving the freight across the border. Customs is still in the mix, but any delay on this front should be negligible.
The German & Australian shipments are both sea freight, which is slow. We need to pessimistically plan for 4 to 6 weeks, and the Australian shipment could potentially take up to 2 months. Yes, it could be much faster, but we can't guarantee it.
The good news is that by the time the stock arrives to Happyshops & AetherWorks everything should be prepped for a quick turnaround. By then we'll have all their questions answered and everything should be in place for a smooth fulfillment period in each region.
We should have freight estimates back in time for our next update. More than likely that update will be posted right after we receive the repacked Retail Editions. With luck, most of the unknowns will be known by then and we'll be able to offer semi-reliable ETAs for everyone across the rest of the world.
Without the benefit of these estimates, here's what we currently estimate...
Canada: Late October, early November
Europe: Late November
Rest of World: December
We will tighten up this schedule as soon as we possibly can. We should have more details around the third week of October, or sooner if the repacking process goes quickly.
Last but certainly not least, our friends at Shire Post Mint have launched a Kickstarter for a series of gorgeous collectible Mistborn coins. They're making boxings and clips for both eras of the Mistborn storyline, all hand-engraved in brass and copper, and add-ons include collector's display boxes and lovely leather bags. It's a truly amazing campaign, and we highly recommend you check it out!
That about does it for now. Again, you can expect to hear from us right after we receive the repacked Retail Editions, so probably around the third week of October. We may post sooner if we have concrete data before then.
Thank you all for your patience and continued support through this process. We are so fortunate to have such wonderful backers for this campaign.